Frequently Asked Questions

How do I order a custom fire pit?

Our custom ordering is easy – Grab a Custom Fire Pit here and put it in your cart. Then, head over to our custom panels page and pick up to 5 custom panels. Panel prices are $50 per previous design, or $85 for us to design something new and for you. You can add up to 5 total panels, including multiples of any option (5 “Let us create one for you” as an example, or any combo of pre-existing and new)

Don’t want all 5? No problem. We’ll fill any unused panel spaces with a flame design and send you a proof before going to production.

Don’t forget – any of our fire pits can be made in stainless by adding the stainless steel upgrade to your order!

I have a photo I want to recreate on a panel, is that possible?

In most cases, yes, we can use the photo as inspiration and create a timeless panel for you based on a treasured keepsake.  Super fine detail isn’t possible, but we’ve taken many photos and turned them into panels – just check out our instagram page for some examples!

I love that you make them in Vermont, but I don’t live anywhere near you.  Do you ship?

You bet!  We can ship nationwide.  In our direct shipping zone (listed below) you’ve got options:
* pick up here in Vermont (free!)
* ship to a commercial address with a forklift, loading dock, or a few strong lads or lassies (lowest cost)
* pick up at a local terminal (lowest cost – our fire pit will fit in the back of a small SUV)
* Delivered right to your home
***Direct shipping zone: ME,NH,VT,CT,MA,RI,NY,PA,NJ,DE,MD,VA,NC,OH

How should I protect my fire pit from the elements?

Our fire pits are made from 11 gauge steel, so it’s going to be a while before you see any issues.  However, keep it looking good by cleaning it out frequently, and covering it after it cools completely.  Wet ashes are the worst enemy.  Fear not – we have a great cover for your fire pit! Check it out at our accessories page.

Can I cook on my fire pit?

Roast a marshmallow? Sure!  But you can take your open cooking to the next level. Just check out our optional grill grate!  (all fire pits come pre-set for the grate, so no need to worry about ordering the grate at the time of production)

Do you make a propane or natural gas version?

Our fire pits are “gas ready”. Send us a note on the contact us page and we can point you in the right direction. Our pits are designed for many standard burners, and are pre-cut for the mount for the shut-off flange. Any installation and hook-up of propane should be done by your local propane or natural gas provider.